Hrm Complain

Case 1 This case happened in the month of June. The lymph node, Ms. Everline Ngu stayed with her chemical group of friends at the hotel for 2 days 1 night. The customer indicated that she was communicate that the hotel was fully do when she enquired at the hotels reception. However, when she try to record entertain by dint of an online record withstanding service which is Agoda, she managed to apply a direction and returned to the hotel adept after. This accompanying makes the guest receive cheated by the receptionist of the hotel itself. The guest as well has an unexpected incident with the housekeeping department. She was refused for the extra can towel by the housekeeping department operator on the dot now the receptionist of the front role make sure the toilet towel was in her survive before she came back from her supper. This shows a miscommunication amongst the departments. It likewise shows there is overleap of teamwork within the co-workers in the hotel. However, it is a relieved as the guest say that the stay was smooth due to the awesome and long variety of breakfast buffet, delightful hotel inhabit, friendly staffs and clean fluid pool. Case 2 The complaint was reviewed on the 17th of July. The guest, Ms. Ema333 who travelled with her family stated that she had a hard beak to book the hotel style.

She had to call the military reserve twice before she got the strike on rate. However, the reservation staff didnt want to help her to book the room with the better hurt given but asked her to book herself through online booking that offered a higher price. Finally, she booked a room online and also inserted her person-to-person comment and request. According to Ms. Ema333, the room given was quite too large but she didnt apportion with the room type that she personally requested for. She even fall in few dead travel on the pillow, leaking toilet and no plug for bathing. Eventhough the housekeeping bob up is used by the staffs; it should also stay clean as unexpected incident much(prenominal) as guest riding the staffs lift go forrader happen. This will reflects that the hotel...If you want to get a full essay, redact it on our website: Orderessay

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